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Employee monitoring software could alienate remote workers

Jean-Nicolas Reyt
Published: 2 November 2022

Remote work promised office workers more freedom and flexibility, but digital surveillance tools are already eroding that. Some employers use digital surveillance tools that monitor employees鈥 computer activity by logging the keystrokes on their keyboard, and even taking web cam photos to ensure that they are dutifully staring at their screens. But this is short-sighted, says Desautels Prof Jean-Nicolas Reyt, as it may cause office relationships to take an unhealthy turn. These metrics are usually poor proxies for performance, and employer-employee relationships run deeper than this. 鈥淓mployees want to know things like, 鈥楧o I feel like I鈥檓 in a place where I鈥檓 respected?鈥 or 鈥楢m I treated right?鈥 These factors are seriously challenged when employers are spying on employees,鈥 Reyt says.

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