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Tuesday, September 17, 2024 14:00to16:30

NOTE: This course will be held remotely, via MS Teams. You will be provided information on how to attend once you register.

Classified as: GEN 300 - Banner Introduction, *Banner/Minerva
Category:
Wednesday, September 18, 2024 14:00to16:30

NOTE: This course will be held remotely, via MS Teams. You will be provided information on how to attend once you register.

Target Audience: Faculty and Staff
Prerequisites:Ìý±·´Ç²Ô±ð
Duration: 2.5 hours
Course format:Ìý°Â´Ç°ù°ì²õ³ó´Ç±èÌý

Classified as: MS Teams
Category:
Thursday, September 19, 2024 10:00to12:00

NOTE: These sessions are available ONLY to IT Services Units.

Target Audience: All IT Services staff.
Prerequisites:Ìý±·´Ç²Ô±ð.
Duration: 2 hours
Course format:Ìý°Â´Ç°ù°ì²õ³ó´Ç±è

 (Courses are given approximately once a month)

This course provides an overview of the knowledge management process in ServiceNow. Topics covered include:

Classified as: IT Service Management, ITSM
Category:
Thursday, September 19, 2024 14:00to16:30

NOTE: Due to the pandemic, this course will be held remotely via Webex or MS Teams. You will be provided information on how to attend once you register.

Classified as: *Web Services, WMS 300 - Site Editing
Category:
Tuesday, September 24, 2024 14:00to16:30

NOTE: This course will be held remotely, via MS Teams. You will be provided information on how to attend once you register.

Classified as: GEN 300 - Banner Introduction, *Banner/Minerva
Category:
Wednesday, September 25, 2024 10:00to12:30

NOTE: This course will be held remotely, via MS Teams. You will be provided information on how to attend once you register.

Target Audience: Faculty and Staff
Prerequisites:Ìý±·´Ç²Ô±ð
Duration: 2.5 hours
Course format:Ìý°Â´Ç°ù°ì²õ³ó´Ç±èÌý

Classified as: MS Teams
Category:
Wednesday, September 25, 2024 13:30to14:30

NOTE: This course will be held remotely, via Webex or MS Teams. You will be provided information on how to attend once you register.

NOTE: These sessions are available ONLY to IT Services Units.
Target Audience: All IT Services staff.
Prerequisites:Ìý±·´Ç²Ô±ð.
Duration: 1 hour
Course format:Ìý°Â´Ç°ù°ì²õ³ó´Ç±è 

This course provides an introduction to dashboards and reports in ServiceNow. Topics covered include:

Classified as: ITSM, ServiceNow, ITM 328
Category:
Thursday, September 26, 2024 14:00to16:30

NOTE: Due to the pandemic, this course will be held remotely via Webex or MS Teams. You will be provided information on how to attend once you register.

Target audience: Staff members who need access to their site as a Site Manager or Administrator.
Prerequisites:Ìý±·´Ç²Ô±ð
Duration: 2.5 hours
Course format:Ìý°Â´Ç°ù°ì²õ³ó´Ç±è

Classified as: WMS 301 - Site Management, *Web Services
Category:
Monday, September 30, 2024 10:00to12:30

NOTE: This course will be held remotely, via MS Teams. You will be provided information on how to attend once you register.

Classified as: GEN 300 - Banner Introduction, *Banner/Minerva
Category:
Tuesday, October 1, 2024 10:00to12:30

NOTE: Due to the pandemic, this course will be held remotely via Webex or MS Teams. You will be provided information on how to attend once you register.

Classified as: *Web Services, WMS 300 - Site Editing
Category:
Tuesday, October 8, 2024 14:00to16:30

NOTE: This course will be held remotely, via MS Teams. You will be provided information on how to attend once you register.

Classified as: GEN 300 - Banner Introduction, *Banner/Minerva
Category:
Wednesday, October 9, 2024 10:00to12:30

NOTE: Due to the pandemic, this course will be held remotely, via MS Teams. You will be provided information on how to attend once you register.

Classified as: OFT 700 - Getting Started with Crystal Reports, *Admin & Productivity Tools
Category:
Thursday, October 10, 2024 10:00to11:30

NOTE: Due to the pandemic, this course will be held remotely, via Webex or MS Teams. You will be provided information on how to attend once you register.

NOTE: These sessions are available ONLY to IT Services Units.
Target Audience: All IT Services staff
Prerequisites:Ìý±·´Ç²Ô±ð
Duration: 1.5 hours

Classified as: IT Training, ITSM, ITSM 320 - Request Fulfillment
Category:
Thursday, October 10, 2024 14:00to16:30

NOTE: Due to the pandemic, this course will be held remotely via Webex or MS Teams. You will be provided information on how to attend once you register.

Target audience: Staff members who need access to their site as a Site Manager or Administrator.
Prerequisites:Ìý±·´Ç²Ô±ð
Duration: 2.5 hours
Course format:Ìý°Â´Ç°ù°ì²õ³ó´Ç±è

Classified as: WMS 301 - Site Management, *Web Services
Category:
Tuesday, October 15, 2024 14:00to15:30

NOTE: Due to the pandemic, this course will be held remotely, via Webex or MS Teams. You will be provided information on how to attend once you register.

NOTE: These sessions are available ONLY to IT Services Units.
Target Audience: All IT Services staff
Prerequisites:Ìý±·´Ç²Ô±ð
Duration: 1.5 hours

Classified as: IT Training, ITSM, ITM 319 - Incident Management
Category:

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